Review from Louise76899 (4853 views)

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  • Review of: ClearDebt
  • Review date: 31 December 2014
  • Insolvency Practitioner who handled case: David Emanuel Merton Mond
  • I proceeded as far along as: Accepted IVA
  • The solution I opted for in the end: IVA
  • Speed of response
  • No of days to make a decision after I spoke to IVA company: 5 days
  • Weeks to IVA proposal after decision made: 6 weeks
  • Weeks to IVA accepted/rejected after decision made: 5 weeks
  • IVA Company Ratings
    • Their debt solutions expertise:
      5 out of 10
    • Their customer service:
      6 out of 10
    • Their speed of response:
      8 out of 10
    • Overall Company Rating:
      4 out of 10
  • Insolvency Practitioner Ratings
    • The quality of IVA proposal:
      5 out of 10
    • Overall Insolvency Practitioner Rating:
      4 out of 10
  • My circumstances:
  • I live in the East Midlands and had around £35K of debt no equity or property
  • My interaction with the company:
  • I completed an online form and they rang me, initially they were vey good and reassured me but I was given incorrect advice. This was sorted out on a second call but it did lead to me being worried. Noone ever went through any other options with me an IVA was the only option given. Once agreed the IVA wen through quickly but noone has ever really explained how it worked or what would happen when it ended. I had to research this myself
  • Why I gave the ratings I did:
  • I was made to submit an PPI claim even though I had stated that I didnt have any, the PPI company used were poor and dragged out my claims for 2years, this delayed the completion of my IVA by 6 momnths even though I had completed my payments, delaying the repair of my credit rating
  • One thing they did - which really impressed me:
  • It was good once that towards the end I had an email address that I could contact them on.
  • One thing they did - which I felt could be improved:
  • Provide better informaation on the process and what happens during and after (also change the PPI company used) 
  • Other points
  • Debt free around £20K written off. Now in a well paid Job so focusing on reparing my credit rating

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Reviewer quotes

  • ClearDebt
  • Great communications, using language the lay person can understand.

    Review from Adrian, 07-Aug-2012

  • helpful recently when a member of family was in hospital & i missed a couple of payments, helped me ...

    Review from homeless doggie, 08-Sep-2008

  • They help to resolve an issue with one of my creditors

    Review from sam77, 14-Jun-2007

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Last 5 comments(for Reviews)

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  • I have problems with ppi claims paid into my iva freeman jon es does not inform you as to the way t...
  • i9 am with freeman jones and have been for 3 years at first they were good now three years down the ...
  • Wait until they get to year 3 and NTF are never off the phone trying to increase their payments. It ...
  • I must agree with some of the comments I spoke to FJ this morning only to be told that my relashions...
  • Please accept my apologies for the service you have received. I would like to look into the problems...
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