Review from johnnyp (3267 views)

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  • Review of: ClearDebt
  • Review date: 26 November 2014
  • Insolvency Practitioner who handled case: David Emanuel Merton Mond
  • I proceeded as far along as: Accepted IVA
  • The solution I opted for in the end: IVA
  • Speed of response
  • No of days to make a decision after I spoke to IVA company: 7 days
  • Weeks to IVA proposal after decision made: 4 weeks
  • Weeks to IVA accepted/rejected after decision made: 1 weeks
  • IVA Company Ratings
    • Their debt solutions expertise:
      9 out of 10
    • Their customer service:
      9 out of 10
    • Their speed of response:
      9 out of 10
    • Overall Company Rating:
      9 out of 10
  • Insolvency Practitioner Ratings
    • The quality of IVA proposal:
      9 out of 10
    • Overall Insolvency Practitioner Rating:
      9 out of 10
  • My circumstances:
  • I had been in a DMP for 2 years with little chance of discharging my £100k+ debts. I was approached by Cleardebt who explained the options available to me and the IVA seemed the most appropriate.
  • My interaction with the company:
  • I had an in-depth discussion about the various creditors and decided to proceed. The process took some time because of the number of creditors and the need to arrange a creditors meeting convenient for all.
  • Why I gave the ratings I did:
  • I very rarely give a 10 rating in surveys because there is rarely an opportunity to grade anybody outstanding or exceptional. In this case, the service I have received from Cleardebt over the last 3 years has been excellent.
  • One thing they did - which really impressed me:
  • Managed to have one significant creditor discounted totally because of how their paperwork was completed. This could only have been done by having a thorough knowledge of their field.
  • One thing they did - which I felt could be improved:
  • They lost my return for 2014 due to a document scanning fault. Once identified this was explained to my satisfaction and rectified. 
  • Other points
  • Preparing for the expiry of my Arrangement in October 2016, but likely to extend because of increasing equity in my property. My dividend was 35%, which implied a writing off of >£70k.

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Reviewer quotes

  • ClearDebt
  • Speed of response and quality of work Cleardebt did for me.

    Review from AshS, 06-Dec-2010

  • Always someone at the end of the phone when you need to contact them and call back when they say the...

    Review from Robert, 07-Nov-2014

  • They stuck to appointments and did exactly what they said they would do for me

    Review from Sandy, 10-May-2011

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