Review from lilyb (1406 views)

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  • Review of: ClearDebt
  • Review date: 25 October 2014
  • Insolvency Practitioner who handled case: David Emanuel Merton Mond
  • I proceeded as far along as: Accepted IVA
  • The solution I opted for in the end: IVA
  • Speed of response
  • No of days to make a decision after I spoke to IVA company: 3 days
  • Weeks to IVA proposal after decision made: 2 weeks
  • Weeks to IVA accepted/rejected after decision made: 3 weeks
  • IVA Company Ratings
    • Their debt solutions expertise:
      8 out of 10
    • Their customer service:
      5 out of 10
    • Their speed of response:
      6 out of 10
    • Overall Company Rating:
      4 out of 10
  • Insolvency Practitioner Ratings
    • The quality of IVA proposal:
      6 out of 10
    • Overall Insolvency Practitioner Rating:
      4 out of 10
  • My circumstances:
  • I unfortunately had debts of 30k after struggling for years with poor health, I had a mortgage with very little equity and high mortgage payments, eventually my outgoings were more than I had coming in.
  • My interaction with the company:
  • At first clear debt were fantastic but said my income wasnt enough and I would need to put a family member was helping me by making a regular contribution each month, obviously this wasnt the case so it has been very hard making payments every month. On my 4th review I was told I hadnt been honest and owed money so for the next 6 months had to pay additional funds, I have no idea what I had been dishonest about. Initially I had a very good member of staff dealing with my case then it changed to someone else who I have great difficulty contacting.
  • Why I gave the ratings I did:
  • I have given these ratings as I believe there are much better companies and had I done my research would not have gone with clear debt.
  • One thing they did - which really impressed me:
  • Nothing
  • One thing they did - which I felt could be improved:
  • Everything 
  • Other points
  • Hopefully nearly finished, not sure of the dividend or how much written off as quite a large amount of ppi payments to be taken off original debt.

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Reviewer quotes

  • ClearDebt
  • The speed at the beginning and the way Carol was on the phone with us - there was no prejudgement.

    Review from bonnie1, 24-Sep-2010

  • No one was patronising. Grown-up and professional undertaken during the full course of the IVA.

    Review from Craig, 02-Feb-2011

  • Just how quick we got the IVA accepted, also putting things on the proposal, little buts that I woul...

    Review from Go West, 09-Jun-2010

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Last 5 comments(for Reviews)

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  • I have problems with ppi claims paid into my iva freeman jon es does not inform you as to the way t...
  • i9 am with freeman jones and have been for 3 years at first they were good now three years down the ...
  • Wait until they get to year 3 and NTF are never off the phone trying to increase their payments. It ...
  • I must agree with some of the comments I spoke to FJ this morning only to be told that my relashions...
  • Please accept my apologies for the service you have received. I would like to look into the problems...
See all 1476 comments

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