Review from builder Phill (1483 views)
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Review of: ClearDebt
Review date: 17 October 2014
Insolvency Practitioner who handled case: David Mond
I proceeded as far along as: Accepted IVA
The solution I opted for in the end: IVA
Speed of response
No of days to make a decision after I spoke to IVA company: 7 days
Weeks to IVA proposal after decision made: 1 weeks
Weeks to IVA accepted/rejected after decision made: 3 weeks
IVA Company Ratings
Their debt solutions expertise:8 out of 10
Their customer service:10 out of 10
Their speed of response:9 out of 10
Overall Company Rating:10 out of 10
Insolvency Practitioner Ratings
The quality of IVA proposal:8 out of 10
Overall Insolvency Practitioner Rating:9 out of 10
I was a self employed builder who stupidly took out loans to try to keep my head above water when the recession took hold. I managed to get a PAYE job but couldnt see a way out of the 18K debt I was in. ClearDebt has given me the chance to repay the debt easily and become eventually debt free, obviously I would prefer not to be in this position but am happy that there is light at the end of the tunnel. I have always found the staff at ClearDebt very helpful and always happy to listen with patience and understanding.
My interaction with the company:
The transition from first phone call to my present position started amicably and respectfully and continues to be so. Never once have I been made to feel any less a person because of my actions than I should do. It is always a pleasurable experience which never leaves a bitter taste.
Why I gave the ratings I did:
I gave the ratings I did because of the way I have been treated and the professionalism in which it is served.
One thing they did - which really impressed me:
The easy way together we achieved an answer to a problem and the way it was executed.
One thing they did - which I felt could be improved:
Having never been in this position before I can only follow CearDebts guidance and up to now have no complaints.
I am presently in full employment and am paying off my debt through an iva. Although I would prefer not to be in this position I am glad to be paying it off in a way which is affordable.
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The professional standard of the documents.
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Everything need I say anymore
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Empathised and treated me in a relaxed understanding way.
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I was really impressed with the timimg.
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reduced our payments as soon as we needed them too
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