Review from builder Phill (3155 views)

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  • Review of: ClearDebt
  • Review date: 17 October 2014
  • Insolvency Practitioner who handled case: David Mond
  • I proceeded as far along as: Accepted IVA
  • The solution I opted for in the end: IVA
  • Speed of response
  • No of days to make a decision after I spoke to IVA company: 7 days
  • Weeks to IVA proposal after decision made: 1 weeks
  • Weeks to IVA accepted/rejected after decision made: 3 weeks
  • IVA Company Ratings
    • Their debt solutions expertise:
      8 out of 10
    • Their customer service:
      10 out of 10
    • Their speed of response:
      9 out of 10
    • Overall Company Rating:
      10 out of 10
  • Insolvency Practitioner Ratings
    • The quality of IVA proposal:
      8 out of 10
    • Overall Insolvency Practitioner Rating:
      9 out of 10
  • My circumstances:
  • I was a self employed builder who stupidly took out loans to try to keep my head above water when the recession took hold. I managed to get a PAYE job but couldnt see a way out of the 18K debt I was in. ClearDebt has given me the chance to repay the debt easily and become eventually debt free, obviously I would prefer not to be in this position but am happy that there is light at the end of the tunnel. I have always found the staff at ClearDebt very helpful and always happy to listen with patience and understanding.
  • My interaction with the company:
  • The transition from first phone call to my present position started amicably and respectfully and continues to be so. Never once have I been made to feel any less a person because of my actions than I should do. It is always a pleasurable experience which never leaves a bitter taste.
  • Why I gave the ratings I did:
  • I gave the ratings I did because of the way I have been treated and the professionalism in which it is served.
  • One thing they did - which really impressed me:
  • The easy way together we achieved an answer to a problem and the way it was executed.
  • One thing they did - which I felt could be improved:
  • Having never been in this position before I can only follow CearDebts guidance and up to now have no complaints. 
  • Other points
  • I am presently in full employment and am paying off my debt through an iva. Although I would prefer not to be in this position I am glad to be paying it off in a way which is affordable.

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Reviewer quotes

  • ClearDebt
  • We were kept informed throughout the whole process and were helped all the way. The changeover from...

    Review from Maddy, 01-Feb-2010

  • i have my case workers direct tel no if i ever need him for anything

    Review from sarahb, 28-Dec-2011

  • They were always on hand to answer any questions and queries, so I never felt embarrassed at calling...

    Review from Louise, 08-Jul-2010

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Last 5 comments(for Reviews)

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  • I have problems with ppi claims paid into my iva freeman jon es does not inform you as to the way t...
  • i9 am with freeman jones and have been for 3 years at first they were good now three years down the ...
  • Wait until they get to year 3 and NTF are never off the phone trying to increase their payments. It ...
  • I must agree with some of the comments I spoke to FJ this morning only to be told that my relashions...
  • Please accept my apologies for the service you have received. I would like to look into the problems...
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