Review from Peter Hawkins (1266 views)

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  • Review of: ClearDebt
  • Review date: 30 June 2014
  • Insolvency Practitioner who handled case: David Mond
  • I proceeded as far along as: Accepted IVA
  • The solution I opted for in the end: Debt Management Plan
  • Speed of response
  • No of days to make a decision after I spoke to IVA company: 28 days
  • Weeks to IVA proposal after decision made: 3 weeks
  • Weeks to IVA accepted/rejected after decision made: 6 weeks
  • IVA Company Ratings
    • Their debt solutions expertise:
      10 out of 10
    • Their customer service:
      8 out of 10
    • Their speed of response:
      7 out of 10
    • Overall Company Rating:
      8 out of 10
  • Insolvency Practitioner Ratings
    • The quality of IVA proposal:
      10 out of 10
    • Overall Insolvency Practitioner Rating:
      10 out of 10
  • My circumstances:
  • I am a retired engineer living in rented property in Shropshire, I had 30k of debt and my savings had gone servicing it. It was an extraordinarily stressful time and I felt embarrassed about having to admit this state of affairs to others. My partner googled debt services for me and Cleardebts web site seemed to cover all aspects of debt solutions. I rang them and they recommended an IVA. I completed their form, which asks for a list of all monthly income and regular outgoings, and they calculated from this a monthly repayment sum which should satisfy my creditors over a period of years, and in the meantime give me some peace in terms of being sure I could repay it without any more stress. I was generally pleased with the amount suggested and I made some small changes and agreed I could pay this revised sum every month if all parties agreed, which is legally binding for me to do so, and Cleardebt presented this solution to my creditors and they accepted it 100%. I feel I can now get on with my life and know that my commitments are being met every month and that I will be able to afford them without worry. The difference this IVA agreement has made to my peace of mind is therefore huge, and I would highly recommend Cleardebts professional services to anyone who may themselves be feeling this way about debts that have become unmanageable. Cleardebts staff are very experienced and helpful, and commit to finding a solution, even while your circumstances may be changing, which they feel your creditors will accept, and they do this over a remarkably short number of weeks, given the care that needs to be applied to the solution so that it is workable for all parties.
  • My interaction with the company:
  • My partner googled debt services for me and Cleardebts web site seemed to cover all aspects 0f debt solutions. I rang them and they recommended an IVA. I completed their form, which asks for a list of monthly income and outgoings, and they calculate from this a monthly repayment sumwhich should satisfy my creditors over a period of years, and in the meantime give me some peace in terms of being sure I could repay it without any more stress. I was generally pleased with the amount suggested and I made some small changes and agreed I could pay this revised sum every month if all parties agreed, which is legally binding for me to do so, and Cleardebt presented this solution to my creditors and they accepted it 100%. I feel I can now get on with my life and know that my commitments are being met every month and that I will be able to afford them without worry. The difference this IVA agreement has made to my peace of mind is therefore huge, and I would highly recommend Cleardebts professional services to anyone who may themselves be feeling this way about debts that have become unmanageable. Cleardebts staff are very experienced and helpful, and commit to finding a solution, even while your circumstances may be changing, which they feel your creditors will accept, and they do this over a remarkably short number of weeks, given the care needs to be applied to the solution so that it is workable for all parties.
  • Why I gave the ratings I did:
  • I rated them 10 out of 10 because they gave me confidence that would be able to put an end to the stress I was experiencing, and helped me with my application without ever making me feel lost in accounts terms, etc.
  • One thing they did - which really impressed me:
  • They provided me with one personal customer contact - Phil Etchells - who always had his finger right on the pulse of where things were at on my account. This is vital because there are skilled individuals whose input your IVA application will need on Cleardebts side as well as on your creditors side, and you need one person batting in your corner who can hold all this together and manage it towards getting the solution you want, with minimal input from you.
  • One thing they did - which I felt could be improved:
  • I started with a Debt Management Plan, which after a couple of years was upgraded to an IVA. I assume this was partly because of changing legislation practices, but I was surprised by the need to change it, although Phil and Cleardebts staff did brilliantly in bringing this about. 
  • Other points
  • I am now in a position where I have no monthly cash worries and I feel I can relax with confidence for now and for the future. Cleardebt secured a repayment dividend of 63 pence in the pound.

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Reviewer quotes

  • ClearDebt
  • The fast response and explaining things in simple terms to me

    Review from Lardner, 08-Jun-2012

  • Friendliness of staff, customer service received.

    Review from Abi, 22-Mar-2011

  • Its hard to point out one thing when they didnt put a foot wrong as far as we are concerned

    Review from The Harmans, 02-Jun-2011

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