Review from Zoekh (58040 views)

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  • Review of: Grant Thornton
  • Review date: 30 April 2013
  • Insolvency Practitioner who handled case: Mark Allen
  • I proceeded as far along as: Accepted IVA
  • The solution I opted for in the end: IVA
  • Speed of response
  • No of days to make a decision after I spoke to IVA company: 1 days
  • Weeks to IVA proposal after decision made: 1 weeks
  • Weeks to IVA accepted/rejected after decision made: 1 weeks
  • IVA Company Ratings
    • Their debt solutions expertise:
      3 out of 10
    • Their customer service:
      3 out of 10
    • Their speed of response:
      1 out of 10
    • Overall Company Rating:
      2 out of 10
  • Insolvency Practitioner Ratings
    • The quality of IVA proposal:
      4 out of 10
    • Overall Insolvency Practitioner Rating:
      3 out of 10
  • My circumstances:
  • Partner and I had £45000 debt and earned £28000 between us. We had a mortgage on a property with no equity. My partner left the navy but was unable to find a job which had a salary which matched the naval salary.
  • My interaction with the company:
  • It wasnt our choice to go with grant Thornton, the case was transferred to them without our knowledge.
  • Why I gave the ratings I did:
  • They were unhelpful, poor customer service, did not understand the terms stated in our IVA and chased for further funds which werent justified or required. We were never kept informed of the requirements to close our IVA, they were incredibly slow in responding to all correspondence and when they did, it was with replies which did not answer our query. It had to result in formal complaints before our closure became reality.
  • One thing they did - which really impressed me:
  • They made the closure process sound very easy and appeared to be very honest in the time scales proposed.
  • One thing they did - which I felt could be improved:
  • Customer service and knowledge base needs vast improvement.  
  • Other points
  • Paid £29000 over five years, less than half went to our creditors. £19000 was written off. IVA is now cleared, and we will never allow ourselves to get in that position again. Have discovered that no matter what situation, you will have to fight for whats yours even if you pay a lot of money to people who claim they are there to help you.

Community Comments of this review

  • Quality?
  • Genuine?
  • Date
  • 5 out of 5
  • 5 out of 5
  • 28 November 2013
  • Quality?
  • Genuine?
  • Date
  • 5 out of 5
  • 5 out of 5
  • 17 August 2013
  • Comments: Grant Thornton got us by transfer from Thomas Charles, how can firms like this take on business and not have staff that can reada whole email and replly to both parts of email, the also fail to call back as promised as They are unable to answer phone when you ring, perhaps if they served customers better so many people wouldn't be trying to contact them, must have unqualified people at 1st point of contact and so called customer service support
  • Quality?
  • Genuine?
  • Date
  • 5 out of 5
  • 5 out of 5
  • 30 July 2013
  • Comments: all of the responses above are the same as i have experienced and feel that have a customer services number that at 1100 on a Tuesday tells you the company is closed for the day is disgusting.
  • Quality?
  • Genuine?
  • Date
  • 4 out of 5
  • 4 out of 5
  • 13 June 2013
  • Comments: Very poor company customer service wise, I also have ended up with them after my account was transfered. Curious they seem to have great difficulty putting anything in writing ! Just try to intimidate you on the phone. Would have been better off doing it myself.
  • Quality?
  • Genuine?
  • Date
  • 4 out of 5
  • 4 out of 5
  • 27 May 2013
  • Comments: I agree with a lot of what has been said. Very poor customer service. In fact they ignore any correspondence I send. Only way to get to them is stop the payments. Not even sure Mark allen is real.
  • Quality?
  • Genuine?
  • Date
  • 5 out of 5
  • 5 out of 5
  • 03 May 2013

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Reviewer quotes

  • Grant Thornton
  • Very good annual review and took my concerns on board, resulting in a reduction of my monthly paymen...

    Review from Foggy, 19-Mar-2013

  • Grant Thornton are very good on the Annual Reviews. They are understanding and will take everything ...

    Review from Philip Taylor, 11-Oct-2013

  • They made the closure process sound very easy and appeared to be very honest in the time scales prop...

    Review from Zoekh, 30-Apr-2013

  • The quality of the documentation with respect to presentation and ease of understanding.

    Review from Jonathan, 27-Feb-2007

  • In fairness we are essentially paying them for this service I cahnt really say that anything they ha...

    Review from louisa.s, 25-Oct-2007

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  • I have problems with ppi claims paid into my iva freeman jon es does not inform you as to the way t...
  • i9 am with freeman jones and have been for 3 years at first they were good now three years down the ...
  • Wait until they get to year 3 and NTF are never off the phone trying to increase their payments. It ...
  • I must agree with some of the comments I spoke to FJ this morning only to be told that my relashions...
  • Please accept my apologies for the service you have received. I would like to look into the problems...
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