Review from AUR (25757 views)

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  • Speed of response
  • No of days to make a decision after I spoke to IVA company: 4 days
  • Weeks to IVA proposal after decision made: 1 weeks
  • Weeks to IVA accepted/rejected after decision made: 5 weeks
  • IVA Company Ratings
    • Their debt solutions expertise:
      10 out of 10
    • Their customer service:
      10 out of 10
    • Their speed of response:
      10 out of 10
    • Overall Company Rating:
      10 out of 10
  • Insolvency Practitioner Ratings
    • The quality of IVA proposal:
      10 out of 10
    • Overall Insolvency Practitioner Rating:
      10 out of 10
  • My circumstances:
  • I just had gone through a very stressful and expensive divorce which led me into personal financial difficulties. I found myself in over £68,000 of debt. I did not know which way to turn. I finally rang Grosvenor Partners and spoke to Heves Irfan, who treated me with kindness and respect and totally put me at ease. She sent me the forms to fill in and helped me at every stage. She then set up a meeting for me with Mark Bassford. Mark immediately made me feel comfortable and for the first time in a very long time I felt like a human being again. <br/> <br/> I could actually see light at the end of the tunnel. We discussed all available options and finally decided that an IVA would be the way to go. He spent tow hours with me.<br/> <br/> My day to day dealings were with Heves Irfan and Flavia Trevisani , without their help I would not have got through this.<br/> <br/> She is an extremely kind person and has endless patience - I must have e-mailed and rang her countless times and she always replied immediately with answers and support. She gave me the confidence to get through everything.<br/>
  • My interaction with the company:
  • After the meeting the proposal was quickly put together and finalised. I would have been grateful to Mark, Heves and Flavia. These people have given me my life back again, all I ever wanted to do was to try and pay back as much of my debts that I possible could and I have now been able to do so. For the first time in years I actually woke up this morning and the overwhelming debt was not the first thing that came into my mind. Thank you to everyone concerned who made this possible.
  • Why I gave the ratings I did:
  • I rated them 10 out of 10 because they were always there for me and I trusted them absolutely.
  • One thing they did - which really impressed me:
  • Their response time was incredibly fast. They posted me the draft proposal, to which I made very little changes, and the proposal was accepted at the creditors meeting. I found them to be friendly, helpful and professional. If I e-mailed Any time; I had an answer within minutes. Whenever I rang I was able to speak to whoever I was calling immediately.
  • One thing they did - which I felt could be improved:
  • Absolutely nothing. 
  • Other points
  • I now have a fresh start. I am looking forward to it.

Community Comments of this review

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  • 4 out of 5
  • 4 out of 5
  • 23 June 2011
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  • 30 November 2007
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  • 26 November 2007
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  • 26 November 2007
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  • 07 November 2007
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  • 5 out of 5
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  • 06 November 2007
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  • 4 out of 5
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  • 28 September 2007
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  • 5 out of 5
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  • 27 September 2007
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  • 4 out of 5
  • 4 out of 5
  • 26 September 2007
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  • 5 out of 5
  • 5 out of 5
  • 25 September 2007

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Reviewer quotes

  • Guardian (Formerly Grosvenor Ptrs)
  • Fariba was highly professional, very quick to respond to any queries and concerns, and reassuring at...

    Review from Marc, 20-Oct-2007

  • My situation was rather extreme but they provided a calm approach and dealt with everything quickly ...

    Review from Patrick, 13-Jul-2007

  • just being there when we needed any advice or queries and treating us like humans beings

    Review from Teresa & Colin, 29-Jun-2008

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