Review from PDD (28838 views)

< Prev Next >
  • Winner : Gold Review
  • Review date: 12 September 2007
  • Insolvency Practitioner who handled case: Melanie Giles
  • I proceeded as far along as: Accepted IVA
  • The solution I opted for in the end: IVA
  • Speed of response
  • No of days to make a decision after I spoke to IVA company: 4 days
  • Weeks to IVA proposal after decision made: 8 weeks
  • Weeks to IVA accepted/rejected after decision made: 11 weeks
  • IVA Company Ratings
    • Their debt solutions expertise:
      10 out of 10
    • Their customer service:
      6 out of 10
    • Their speed of response:
      7 out of 10
    • Overall Company Rating:
      9 out of 10
  • Insolvency Practitioner Ratings
    • The quality of IVA proposal:
      10 out of 10
    • Overall Insolvency Practitioner Rating:
      10 out of 10
  • My circumstances:
  • A couple living in the south-east - £230,000 unsecured debt, built up whilst attempting to create a business. We had sold our house so that we could pay out creditors in the best way that we were able, but had no residual income to offer after minimal monthly expenditure. Lump sum of £76,000 was offered to creditors (25) in full and final settlement (via an IVA).<br/> Not all debt solutions were discussed with this company as we went to them specifically for an IVA solution (and had looked at other solutions earlier in the process with other advisors).
  • My interaction with the company:
  • Another firm had recommend an IVA for myself and bankruptcy for my wife, as the equity in the house was in my name only. Through looking for a second opinion, via the IVA forum (on, Melanie stated that my wife would have a claim to some of the equity and therefore an IVA (linked?) for each of us should be possible. This approach of looking for a better way of dealing with the problem was the deciding factor to go with IVA Advice Bureau.
  • Why I gave the ratings I did:
  • I rated them 10 out of 10 as their debt expertise meant that my wife did not have to go bankrupt. They gave the impression of knowing what was likely to be accepted by creditors (which was subsequently borne out).<br/> The ratings of 6/10 and 7/10 for customer service and speed of response came from follow up conversations when I wondered what was going on with drafting the proposal. We had provided all the information that was required within about 3 days of working with the IVA Bureau, but there was very little feedback in the 8 weeks, other than being contacted by a couple of people who when contacted again had gone off on long term sick leave (often a problem with stress or a firm that is in the middle of a re-structure - which doesnt inspire confidence with customers!!). I would have given them a higher rating on these two items if we had been contacted with what they had to achieve and estimated timescales - especially as our information was largely complete in the first week of the process. I didnt contact them often, but after 6 weeks of wondering what was going on (particularly after one staff member told me the draft IVA proposal would be in front of Melanie within a couple of days in week 3), I was given the distinct feeling of being brushed off and of being a nuisance - an estimate and an indication of timescales would have prevented this.
  • One thing they did - which really impressed me:
  • Approval of both IVAs. Sarah spent a week negotiating with creditors to get the necessary 75%+ votes. There were some difficult creditors who would have made approval difficult and possibly protracted. It was through Sarah and Melanies knowledge of the industry and through key contacts that meant our IVAs were successful.
  • One thing they did - which I felt could be improved:
  • See above, under the explanation of the ratings - customer service. 
  • Other points
  • Our IVAs were approved, at a dividend of about 29 - 30p in the £. These were lump sum IVAs and as soon as all amounts are agreed with the creditors and the dividend is paid the IVA will be fulfilled.<br/> What have we learnt? - no more credit cards, personal loans, etc.!!! We will be helping our children to understand the risks of credit and its pitfalls.<br/> <br/> <br/>

Community Comments of this review

  • Quality?
  • Genuine?
  • Date
  • 3 out of 5
  • 3 out of 5
  • 25 February 2013
  • Comments: Gosh, I wish I would have had that ifnormation earlier!
  • Quality?
  • Genuine?
  • Date
  • 4 out of 5
  • 4 out of 5
  • 14 November 2007
  • Comments: my husband and I had similar dealings with the same company and we would give the same comments customer service needs to be looked at.

Comment this review

Attention IVA community: Please help us police the quality of the reviews being posted:

  • How informative was this review?
    • Not useful
    • Bit vague
    • ok
    • Informative
    • Very Informative
  • How genuine does this review look?
    • This is Spam
    • Doubtful
    • Don't know
    • Probably Genuine
    • Definitely Genuine
  • Your comments: (optional)
  • Please leave your name and email(will not be displayed):
  • Name: (optional)
  • Email: (optional)
  • Please Enter the Text in the image below:
  • (Your IP address will be recorded but not displayed)

Submit a review urgently need your IVA and IP reviews so that we can provide a more accurate representatation of who is doing a good job and who needs to improve. Your reviews will help other people in your situation find the best IVA Firm or IP to talk to. will send prizes of gift vouchers to the authors of the best reviews.

We are looking for 3 types of reviews:

  • Free advice/consultation from an IVA Firm

Was it impartial? Did they have clear expertise?

  • IVA proposals

Was it successful? Were you happy with the service?

  • IVAs in progress

How are they handling your case? Is the IVA progressing ok?
Click here to submit a Review

IVA Calculator

  • Find out if an IVA can help you?
  • See how much debt you can write off.

Reviewer quotes

  • IVA Advice Company
  • When I first made contact with the firm (after having a negative experience with another firm) I was...

    Review from LB, 06-Jun-2008

  • I was able to contact them on a direct telephone line at any time for help and advice with a single...

    Review from Steve, 21-May-2010

  • took time to listen, everbody seemed so dedicated to their work

    Review from GazSus, 08-Dec-2007

Search for IP/IVA Firm

  • Search:
  • (search is fuzzy - part of name is fine)

Last 10 Reviews

  • Name
  • Rating
  • Age
See all 6139 reviews

Last 5 comments(for Reviews)

  • Name
  • Quality
  • Genuine?
  • I have problems with ppi claims paid into my iva freeman jon es does not inform you as to the way t...
  • i9 am with freeman jones and have been for 3 years at first they were good now three years down the ...
  • Wait until they get to year 3 and NTF are never off the phone trying to increase their payments. It ...
  • I must agree with some of the comments I spoke to FJ this morning only to be told that my relashions...
  • Please accept my apologies for the service you have received. I would like to look into the problems...
See all 1475 comments

Best Reviews

  • Rating
  • Author

Popular Reviews

Insolvency Advice Articles

Click on one of the headings below to read a range of articles on insolvency:

Reviews on is rated 3.9 on a scale of 5 based on on
Latest review:
A useful site that is free to use and full of useful... - by , 01/03/2008
5/ 5stars

Good Points

Very informative with lots of useful information. A lot of reviews on firms that really help understand their customer service and ability. The reviews appear to be genuine as they offer interesting insights. Didn't really use the the map but looks impressive!

Bad Points

The site is a bit cluttered and sometimes hard to navigate around.

General Comments

A useful site that is free to use and full of useful information about IVAs. If you are thinking of doing an IVA then this is a must use site.