Review from Kat19 (31291 views)

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  • Review of: Debt Free Direct
  • Review date: 05 January 2007
  • Insolvency Practitioner who handled case: John Peter Fisher
  • I proceeded as far along as: Accepted IVA
  • The solution I opted for in the end: IVA
  • Speed of response
  • No of days to make a decision after I spoke to IVA company: 7 days
  • Weeks to IVA proposal after decision made: 30 weeks
  • Weeks to IVA accepted/rejected after decision made: 9 weeks
  • IVA Company Ratings
    • Their debt solutions expertise:
      2 out of 10
    • Their customer service:
      2 out of 10
    • Their speed of response:
      10 out of 10
    • Overall Company Rating:
      1 out of 10
  • Insolvency Practitioner Ratings
    • The quality of IVA proposal:
      1 out of 10
    • Overall Insolvency Practitioner Rating:
      5 out of 10
  • My circumstances:
  • Married, no dependants. £62k debt (self 42k oh 15k rest joint).<br/> <br/> IVA.com reports: Debt Free Direct has contacted this individual via Iva.com to discuss their comments. Debt Free Direct have advised that they have made significant improvements to their customer service to ensure that their clients receive the highest level of service. More recent customer reviews of their service can be found on their website www.debtfreedirect.co.uk/reviews/. <br/> <br/>
  • My interaction with the company:
  • They recommended joint IVA. Took ages to sort out and get to creditors meeting. Was given wrong information as my oh is repaying my debts. Once youre in an IVA they dont want to know.
  • Why I gave the ratings I did:
  • 1 out of 10 because thats what they are worth.
  • One thing they did - which really impressed me:
  • nothing
  • One thing they did - which I felt could be improved:
  • train staff better so they know what they are talking about. 
  • Other points
  • Trying to get f&f by remortgaging. Will pay nearly all debts. Was the worst decision we have ever made.<br/> <br/> <br/>

Community Comments of this review

  • Quality?
  • Genuine?
  • Date
  • 5 out of 5
  • 5 out of 5
  • 26 February 2012
  • Comments: same difficulties as everyone
  • Quality?
  • Genuine?
  • Date
  • 5 out of 5
  • 5 out of 5
  • 14 January 2012
  • Comments: This post is a good example on how bad DFD really are. They are truly shocking. I just hope someone from OFT or the appropriate bodies see the feedback and shut this unethical company down. It's not if, but when this awful company get the punishment they deserve.
  • Quality?
  • Genuine?
  • Date
  • 5 out of 5
  • 4 out of 5
  • 10 January 2012
  • Quality?
  • Genuine?
  • Date
  • 3 out of 5
  • 3 out of 5
  • 09 January 2012
  • Comments: I have just completed an IVA which was extended from the 5 years to 6 and have been awaiting my completion certificate since the beginning of November 2011, I have now been told that my file is on hold until I fill in and send back documentation they sent to me a month after my completion in order for their nominated agent (Equity in Finance Ltd) to possibly for claim mis-sold PPI, the agent gets 33% excluding VAT and the rest apparently goes to
  • Quality?
  • Genuine?
  • Date
  • 4 out of 5
  • 3 out of 5
  • 07 June 2011
  • Comments: Been with Debt Free now for over 2 years. I wish I had never bothered. Payments are going up which I cant afford. I have told them this but they are not interested. They are trying to extend the payment to 72 months but I dont want to do this. That bad last year I had a nervous breakdown from it all. I wish I had never got involved with debt free direct. I thought they were meant to help, not meant to stick the boot in you and that is what
  • Quality?
  • Genuine?
  • Date
  • 2 out of 5
  • 4 out of 5
  • 21 March 2010
  • Comments: I am also with debt free direct - I have an IVA. I will be contacting them this week as I am unsure of a few things - hopefully I'll get someone who knows what they're talking about!!
  • Quality?
  • Genuine?
  • Date
  • 5 out of 5
  • 5 out of 5
  • 26 January 2010
  • Quality?
  • Genuine?
  • Date
  • 3 out of 5
  • 3 out of 5
  • 01 January 2010
  • Quality?
  • Genuine?
  • Date
  • 4 out of 5
  • 4 out of 5
  • 10 October 2009
  • Comments: I am employed by Debt Free Direct, and since this review was posted, we have nearly halved the length of time it takes on average for a client to have their creditors meeting. We have also set up a dedicated Customer Care Department to ensure we can best assist and help clients throughout the life of their IVA. Staff turnover has also reduced since this was posted.
  • Quality?
  • Genuine?
  • Date
  • 5 out of 5
  • 5 out of 5
  • 23 October 2007
  • Comments: going through the same thing with a company that changes the goal post when it suits them
  • Quality?
  • Genuine?
  • Date
  • 5 out of 5
  • 5 out of 5
  • 30 May 2007
  • Quality?
  • Genuine?
  • Date
  • 5 out of 5
  • 5 out of 5
  • 14 May 2007
  • Comments: the reason for this as they have a very high staff turn around due to poor working conditions and poor pay for the job
  • Quality?
  • Genuine?
  • Date
  • 3 out of 5
  • 2 out of 5
  • 27 January 2007
  • Quality?
  • Genuine?
  • Date
  • 3 out of 5
  • 2 out of 5
  • 24 January 2007
  • Quality?
  • Genuine?
  • Date
  • 4 out of 5
  • 4 out of 5
  • 10 January 2007
  • Quality?
  • Genuine?
  • Date
  • 4 out of 5
  • 3 out of 5
  • 08 January 2007
  • Quality?
  • Genuine?
  • Date
  • 5 out of 5
  • 1 out of 5
  • 08 January 2007

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Reviewer quotes

  • Debt Free Direct
  • they got back to us so quick and sorted things out

    Review from Suz, 24-Jun-2010

  • They made it so easy fr us to talk to them and not make us feel we were on our owwn.

    Review from Jane, 30-Jul-2010

  • the staff at dfd are so helpfull, even thru out the last 3 yrs they are consitant with being helpful...

    Review from anu, 26-Feb-2007

  • they didnt make me feel ashamed or alone about my debt,

    Review from julie, 23-Jul-2010

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  • I have problems with ppi claims paid into my iva freeman jon es does not inform you as to the way t...
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  • Wait until they get to year 3 and NTF are never off the phone trying to increase their payments. It ...
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