Review from Martin (12262 views)

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  • Review of: Freeman Jones
  • Review date: 25 June 2009
  • Insolvency Practitioner who handled case: James Gibson
  • I proceeded as far along as: Accepted IVA
  • The solution I opted for in the end: IVA
  • Speed of response
  • No of days to make a decision after I spoke to IVA company: 30 days
  • Weeks to IVA proposal after decision made: 2 weeks
  • Weeks to IVA accepted/rejected after decision made: 4 weeks
  • IVA Company Ratings
    • Their debt solutions expertise:
      10 out of 10
    • Their customer service:
      10 out of 10
    • Their speed of response:
      9 out of 10
    • Overall Company Rating:
      9 out of 10
  • Insolvency Practitioner Ratings
    • The quality of IVA proposal:
      9 out of 10
    • Overall Insolvency Practitioner Rating:
      10 out of 10
  • My circumstances:
  • Manager in the Midlands. I had £172K of debt and property with an equity value of less than £100K
  • My interaction with the company:
  • Original plan was to try and remortgage our property to release equity and fund a 1 month IVA, (i.e. settled by one lump sum payment), interesting concept but the numbers didnt work. It took quite some time to confirm that this was not going to fly. Once we had decided to take the IVA route the process was quite rapid.
  • Why I gave the ratings I did:
  • Good communicators, fair and reasonable. Explained all the pros & cons very well.
  • One thing they did - which really impressed me:
  • Handling of the Creditors meeting.
  • One thing they did - which I felt could be improved:
  •  
  • Other points
  • 41 months into the 60 month agreement - its been very tough but we can begin to see that we will get through this. Raising the final £60K payment will be interesting unless the mortgage market improves. Likelihood is that we will have to sell up & downsize significantly.

Community Comments of this review

  • Quality?
  • Genuine?
  • Date
  • 3 out of 5
  • 3 out of 5
  • 08 January 2014
  • Comments: i9 am with freeman jones and have been for 3 years at first they were good now three years down the line it takes them30 mins to answer the phone i have been waiting 3 months for some money back off them keep ringing them to be passed to someone else they say they will call back in 48 hours 2 months down the line still waiting for call back. their customer service is good to get you in then once they have you in their is no customer relations
  • Quality?
  • Genuine?
  • Date
  • 4 out of 5
  • 5 out of 5
  • 27 September 2010
  • Comments: i am also with freeman jones in my contract it states at the end of the 5 years you will be asked to remortgage to pay the remainder of the debt but if there isnt the equity in your property you will be asked to pay a maximum of an extra 12 months payments.

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Reviewer quotes

  • Freeman Jones
  • The orginal help and shown understanding at the beginnins of the contract to falsely show that they ...

    Review from Samantha Peel, 01-Aug-2012

  • Always someone to contact with a direct number and if they were not there then they always rang back...

    Review from Aguise, 20-Jun-2007

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Last 5 comments(for Reviews)

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  • I have problems with ppi claims paid into my iva freeman jon es does not inform you as to the way t...
  • i9 am with freeman jones and have been for 3 years at first they were good now three years down the ...
  • Wait until they get to year 3 and NTF are never off the phone trying to increase their payments. It ...
  • I must agree with some of the comments I spoke to FJ this morning only to be told that my relashions...
  • Please accept my apologies for the service you have received. I would like to look into the problems...
See all 1476 comments

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